In the know
The questions that arrive before a flight does — answered the way we would answer them in person.
Frequently asked
What is FlyHouse?
FlyHouse is a private aviation company and luxury travel platform built on transparency and real-time availability. FlyHouse owns and operates its own fleet, and opens each trip to additional operators who compete to fly it in real time — delivering instant quotes and clear pricing in an industry long known for opacity. Following its integration of Sun Air Jets, the FlyHouse network reaches more than 2,300 aircraft across the U.S., spanning midsize to ultra-long-range jets. With its redesigned app, FlyHouse now extends that approach across the entire journey, connecting private flights, hotels, ground transportation, dining, and curated experiences.
What is the FlyHouse App?
The traveler's side of the platform — a private channel for submitting requests, reviewing bids, accepting quotes, and managing flights. Available on iOS; the web portal mirrors it for desktop and Android.
How does bidding work?
Once a request is submitted, qualified aircraft owners receive it anonymously. They have a fifteen-minute window to bid. Bids respond to one another in five-minute intervals — each owner can revise downward if another underbids. At the close, the lowest qualified bid becomes the quote. We pass it through.
What is the difference between a charterer and an owner?
A charterer is the traveler — the person flying. An owner operates an aircraft inside the FlyHouse fleet. Charterers see and book aircraft; owners bid to provide them. The two sides never see each other directly; the platform mediates.
What is the difference between a bid and a quote?
A bid is what an owner offers to fly the trip for. A quote is the bid the platform presents to the traveler — typically the lowest qualified bid at the close of the auction. Bids are private between the owner and FlyHouse; the quote is what the traveler sees.
If I submit a bid and receive a quote, do I have to book?
No. Receiving a quote does not commit you to flying. Accept it if it suits the trip; decline it if it does not. There is no penalty for declining, and no obligation either way.
Can I cancel my bid request?
Once a request has been submitted to the marketplace it cannot be withdrawn — owners may already be bidding against it. You are not obligated to accept any quote that comes back. The cancellation, in practice, is the decline.
What does a domestic charter typically cost?
Domestic private charters in our market typically run $3,000 to $12,000 per in-flight hour, depending on aircraft category, route, repositioning, and timing. The reverse auction tends to land below the broker-quoted average — sometimes well below.
Can I use FlyHouse if I live outside the U.S.?
Yes. The fleet operates internationally; the platform supports international routes and travelers. Some regulatory approvals are route-specific — speak with the house if your itinerary crosses several jurisdictions.
What if I have trouble submitting a bid or booking a flight?
By phone: 888-FLY-2555. By email: support@goflyhouse.com.
Do owners see my personal information?
No. Owners see the route, the timing, the aircraft requirements — the operational specifications of the trip. They do not see the traveler's name, contact information, or other personal data. The platform is the buffer between the two sides.
Still asking? Write the house at flights@goflyhouse.com.